Privacy Policy

At Alondra London, we respect your privacy and are committed to protecting your personal data. In this Privacy Policy, we explain what information we collect, how we use it and what your rights are under Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD).

1. Data Controller

The data controller is:

Antique Home

Website: https://antique-home.com/

Email: help@antique-home.com

For any enquiries regarding data protection, please write to us at the email address given above.

2. Personal data we collect

We may collect the following categories of data:

First name and surname.

Delivery and billing addresses.

Email address.

Telephone number.

Payment details (Antique Home never stores your full bank card details).

Order history.

IP address.

Device and browser information.

Browsing and behaviour data on the website.

Marketing preferences, provided you have given your consent.

3. Purpose of processing

We use your personal data to:

Manage and process your orders.
Process payments, returns and refunds.
Provide customer service.
Keep you informed about the status of your orders.
Improve the functioning and browsing experience of the website.
Detect and prevent fraudulent activity.
Comply with our legal and tax obligations.
Send you marketing communications, promotions or news only where you have given your consent.

4. Legal basis for processing

We process your personal data on the following legal bases:

Performance of the purchase contract.
Compliance with legal obligations.
Legitimate interest in ensuring the security of the website and preventing fraud.
User consent for the sending of marketing communications and certain cookies.

5. Recipients of the data

Your data may only be disclosed to those third parties necessary to provide our services, including:

Payment platforms.
Transport and logistics companies.
Technology and web hosting providers.
Marketing and analytics tools, where applicable.
Public administrations and competent authorities where there is a legal obligation to do so.

Under no circumstances do we sell, rent or transfer your personal data to third parties for commercial purposes.

6. Data retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or for as long as there is a legal obligation requiring its retention.

Once the data is no longer required, it will be securely deleted or anonymised.

7. Information security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, loss or destruction.

However, no transmission of information over the internet can be guaranteed to be completely secure.

8. Cookies

This website uses first-party and third-party cookies to:

Ensure the website functions correctly.
Remember your preferences.
Analyse website usage.
Improve our services.
Display personalised advertising where you have given your consent.

You can find full details in our Cookies Policy, where you can also amend or withdraw your consent at any time.

9. User rights