Refund policy
At Antique Home, we want you to enjoy a safe and satisfying shopping experience. If, for any reason, you are not completely satisfied with your order, we offer a simple and transparent returns policy, in accordance with current legislation in Spain and the European Union.
Returns
You may request a return of your order within 30 calendar days of the date of receipt.
Important: The customer is responsible for the return postage costs, unless the product received has a manufacturing defect or there has been an error on our part.
Conditions for accepting a return
In order for us to process the return, the product must meet the following conditions:
It must be unused and in perfect condition.
It must retain all original labels.
It must be returned in its original packaging wherever possible.
It must not have any stains, odours, damage or obvious signs of use.
Personalised products cannot be returned, unless they have a manufacturing defect.
If the item does not meet these conditions, Antique Home may refuse the return or apply a deduction to the amount to be refunded, in accordance with current legislation.
Faulty products or incorrect delivery
If you receive an item that is faulty, has been damaged in transit or is not the one you ordered, please contact us within 48 hours of receiving your order.
You must attach photographs clearly showing the issue.
In such cases, Antique Home will cover all costs associated with the return and the replacement delivery, where applicable.
How to request a return
To initiate a return, please email us at:
help@antique-home.com
Please include:
Order number.
Full name.
Reason for the return.
Photographs of the product (if there is a problem).
Once your request has been reviewed, our team will provide you with instructions and the address of the logistics centre to which the return should be sent.
Please do not send any parcels without prior authorisation, as they may be rejected or experience delays in processing.
Right of withdrawal
In accordance with Royal Legislative Decree 1/2007, you have 14 calendar days from receipt of your order to withdraw from the purchase without having to give a reason.
To exercise this right, simply notify us by email at:
help@antique-home.com
Once we have received your request, we will provide you with instructions on how to arrange the return.
Return costs will be borne by the customer, unless otherwise provided for by applicable legislation.
Order Cancellation
We use an automated logistics management system to process orders as quickly as possible.
Therefore:
If the order has not yet been processed, we will endeavour to cancel it free of charge.
If the order is already being processed or has been dispatched, it cannot be cancelled and you must follow the returns procedure once you have received it.
If you need to cancel your order, please contact us as soon as possible at:
help@antique-home.com
Refunds
Once we have received the product and verified that it meets the return conditions, we will issue a refund using the same payment method used for the purchase.
The refund will be issued within a maximum of 14 calendar days from receipt of the item or from the date the customer provides valid proof of dispatch of the return.
The original delivery charges will only be refunded if the return is due to an error on the part of Alondra London or a faulty product.
Logistics centre
For logistical reasons, returns must be sent exclusively to the address provided by our customer service team.
Please do not use the return address shown on the parcel, as this may correspond to a different logistics centre and could delay or prevent the return from being processed correctly.
Contact
Antique Home
🌐antique-home.com
✉️help@antique-home.com